How can we help?

Use the "Forgot password" link on the sign-in page and we will email you a reset link. If the email does not arrive within a few minutes, check your spam folder before writing to us, and make sure you are checking the address your account was created with.

Reset your password

A child appears once a claim linking you to that player has been approved. If you submitted one and it is still pending, it is waiting on the team manager. If you never submitted one, add the child from the family portal or use the claim link your team manager shared.

Your family portal

Claim links can be replaced or switched off by whoever created them, and only the current one works. Ask your team manager for the latest link or join code. We deliberately do not say whether a dead link expired or never existed, so nobody can test links they were not given.

Joining your team

Team managers can fix names, jersey numbers and roster membership themselves from the roster page. If the player has already been claimed by a parent or the player themselves, that account owns the profile and the change has to come from them. Anything you cannot reach, send us as a data correction.

Manage your roster

Tell us the competition, the date and the two teams, and what the number should be. Include a photo of the scoresheet if you have one. We correct the game and any standings and player totals that were computed from it.

Write to us under Business & partnerships with roughly how many teams and age groups you run and when your season starts. We will walk you through what setting up takes.

From your account settings. The address is what we use to reach you, so changing it also changes where password resets and notifications go.

Your account

Yes. Notification emails are per-category and switched off individually in your account settings. Security emails such as password resets cannot be turned off.

Your account